Service Excellence
St. Mary's Healthcare Center has a solid tradition of providing quality
health care to the communities we serve. We believe that our service theme
"Choose to serve with the Heart of Christ" describes the commitment level that
our associates bring to the holistic care we offer. Service Excellence is our
term for customer service, but Service Excellence is more than customer service.
Service Excellence focuses on the patient, resident, and customer, with the goal
of meeting and exceeding the needs of those whom we serve. Service Excellence is
based on our core values of reverence, integrity, compassion, and excellence. It
relies on relationships that ultimately help build healthier communities.
Service Excellence involves making a choice; it doesn't just "happen", and it
has become our culture, not just a catchy slogan. As we live out our core values
and our service standards, St. Mary's Healthcare Center is honored to serve all.
